Refund policy
RETURNS & REFUNDS POLICY Last updated: [August 2026]
At Seaward Press, we want you to love every book and product you buy from us. If something isn't right, we're here to help.
Your right to cancel
Under the UK Consumer Contracts Regulations, you have 14 days from receiving your order to change your mind and return it for a refund.
To exercise this right:
- Email us at elizabethhatt@seawardpress.com within 14 days of delivery
- Return the items within a further 14 days
- Items must be in re-saleable condition
IMPORTANT: Condition requirements
You have the right to examine goods as you would in a shop. However, if the value of the goods is diminished by handling beyond what is necessary to establish their nature, characteristics, and function, we may reduce your refund accordingly.
For books, this means:
✅ Acceptable examination:
- Looking at the cover and back
- Briefly flipping through pages
- Reading a few pages to assess quality
- Checking illustrations
❌ Beyond acceptable examination:
- Reading the book cover-to-cover
- Reading it multiple times
- Broken or creased spine
- Folded, torn, or written-on pages
- Any wear that would prevent us from re-selling as new
Books that show signs of use beyond examination will be assessed:
- Minor use: Refund may be reduced by up to 50%
- Significant use: Refund may be refused
- Excellent condition: Full refund
How to return an item
- Email us at elizabethhattt@seawardpress.com with your order number and reason for return within 14 days of delivery.
- We'll send you return instructions.
- Pack the item securely in its original packaging.
- Send it back to us within 14 days of notifying us.
Please note: You'll be responsible for the cost of returning the item unless it's faulty or we sent you the wrong item. We recommend using a tracked service, as we cannot process a refund for items lost in return transit.
Refunds
Once we've received and inspected your return, we'll process your refund within 14 days.
Refunds will be made to your original payment method. Please allow 5-10 working days for the refund to appear in your account.
Refunds include:
- ✅ The price of the item(s) — subject to condition assessment
- ✅ The standard delivery cost you paid
Refunds don't include:
- ❌ Any premium/expedited shipping charges you selected
- ❌ Return postage costs
Faulty or damaged items
If your item arrives damaged or is faulty, please contact us within 30 days at elizabethhattt@seawardpress.com with:
- Your order number
- Description of the issue
- Photos of the damage
We'll arrange a replacement or full refund, including return postage costs. This is in addition to your rights under the Consumer Rights Act 2015.
Non-returnable items
The following items cannot be returned:
- Signed or personalised books
- Personalised or bespoke items
- Downloadable digital content (once download has begun)
- Items damaged through customer misuse
- Gift cards
- Books returned in a condition preventing re-sale
Charitable donation refunds
A percentage of every sale supports the Bumblebee Conservation Trust (About a Bug series). If your order is refunded, the associated donation will also be reversed. This is standard practice and does not affect our ongoing commitment to conservation.
Contact us
For any questions about returns or refunds:
Seaward Press
Email: elizabethhattt@seawardpress.com